Drafting A New Company To Work With

, , , | Working | February 24, 2018

(I work in an area of law that often requires very complicated technical drawings, done to strict standards. After the draftsman at my old firm retires, I find a drafting company I hope can replace him. The first set of drawings is okay, but the second set is pretty bad because they didn’t bother to actually read the notes I sent. They have to redo all the drawings. I decide to give them one more chance, but then this conversation takes place.)

Me: “Hello, this is [My Name] with [Law Firm]. I’d like to request a new set of drawings.”

Customer Service Rep: “Sure, just let me pull up your account. Oh, I’m sorry. I don’t think we’ll be able to accommodate you. Apparently, there were some problems with who we dealt with last time.”

Me: “Last time? That was me. The only problem was that the drawings weren’t done correctly.”

Customer Service Rep: “Hang on. Let me pass you to my supervisor. One moment.”

(Significantly more than a moment passes.)

Company Owner: “Hello, this is [Owner]. I’m the owner of [Drafting Company].”

Me: “Yes, there appears to be some kind of problem.”

Company Owner: “Look, I’ll be frank. We don’t want your business. We want to work with large firms, not penny-ante firms like [Law Firm].”

Me: “With service like this, no doubt you’ll land lots of them.”

(I hung up, fuming, and found another company that was glad to have the business. The funny thing is, I now work at a very large law firm. When we were looking for a drafting company for future projects, one of the companies on the list was [Drafting Company]. I made sure everyone knew exactly what kind of quality and service we could expect, and their name was quickly scratched off. Who got the work? The company I’d found after [Drafting Company].)

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