Down With The Duck-shunds

, , , , , , | Right | June 5, 2020

I work in a higher-end department store and am constantly surprised by questions customers ask and how they behave but to this day this interaction takes the cake for me. 

A woman comes in wanting to get some new pillows. She specifically asks for down pillows. I show her the selection and she finds a type she likes the feel of.

Customer: “What is it made out of?”

Me: “It’s 100% down fill with a polyester blend cover.”

She gives me a look like I’m stupid.

Customer: “Well, I know that, but what is it filled with?”

I am a little confused, but I show her the tag on the pillow.

Me: “It’s filled with 100% down.”

Customer: *Exasperated* “But where is the down from?”

I understand what she’s asking now and double-check the tag.

Me: “Oh! I’m not exactly sure which type of bird they are from.”

Customer: “I can’t just buy it without knowing!”

Me: “I’m sorry, ma’am, I would be happy to check with my manager, but if they don’t list it on the tag there’s no way to know for sure.”

The customer looks horrified, and then stomps away.

Customer: “Well, I can’t just buy it without knowing! It could be anything! What if it’s from a dog?!” 

I didn’t fully process what she had said before she left but my manager, who was maybe ten feet away, caught it before I did and had to physically turn around so she didn’t laugh in the customer’s face. I got on a second later, blinked from confusion thinking, “Did that really just happen?” and then headed to the back to laugh out loud. 

I had assumed she wanted to know if it was duck or goose, but apparently, no one told her that dogs don’t have feathers.

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