Doubly Appreciative

(I’ve finished serving a customer at my till. She hasn’t left yet, and is thoroughly reading her receipt.)

Me: “Excuse me, ma’am, is there a problem?”

Customer: “Actually, yes, there is. You charged me double on one item.”

(I look at her receipt, and she’s right; I did charge her twice for the same item. This is a rather bad mistake, so I’m expecting the worst.)

Me: “I’m terribly sorry, ma’am. I’ll fix this right away.”

Customer: “If I just grab another one of these items, we’d be good, right?”

Me: “Well, yes, that would be one way to go about solving this problem, but this is my mistake. I am very sorry for what I did, and I can give you your money back, if that’s what you prefer.”

Customer: “It’s okay; I could use another one of these, anyway.”

(Ma’am, if you’re reading this, I would like to thank you again for your kindness. It really meant a lot to me. And I’ll do my best to avoid repeating that mistake!)