Double Rewards For Double Standards
(A discount big-box store has just opened up a block from my job. I get to work very early one day, and decide to swing by and check it out. The prices are very good so I pick up a few things, but I lose track of time. By the time I get to the register, I’m cutting it a little close to get to work on time.)
Cashier: “That’s [price], and you even get a coupon for your next visit!”
Me: “That’s really great, thanks!”
Cashier: “Do you have our rewards card?”
Me: “No.”
Cashier: “Would you like to sign up? It’s free.”
Me: “Can I sign up online or something? I’d love to have the card, but I’m really running short on time.”
Cashier: “No, I’m sorry; I don’t think you can do that.”
Me: “Oh, okay, I’ll just sign up the next time I’m in.”
(I take my purchases and leave. A few days later I get off work early and so am able to stop in without time constraint. I get a couple more things and go to the register to be checked out.)
Cashier #2: “Do you have our rewards card?”
Me: “No, can I sign up here?”
Cashier #2: “Sure, I can have you fill out the form here, or you can do it online at your convenience.”
Me: *facepalm*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.