Double Order Means Double Disorder  

(My customer admits to setting up a new account for his services at his neighbour’s property to trick us into thinking he is a new customer to get a different deal, and now he wants the service moved to his actual property where he has service with us.)

Me: “So, sir, let me get this right. As you have explained to me now, on a recorded call, that you created a new account next door to get a better deal — which in itself is a breach in your terms and conditions — and now you want me to move it to where you currently have active services?”

Customer: “Yes, but it’s not a breach in anything; I was securing a deal.”

Me: “You set up an order for yourself at your neighbour’s, so our system would think you were a new customer and wouldn’t prompt us to think otherwise, and now you want to move that to where you have services with us.”

Customer: “Well, yes.”

Me: “Okay, but I’m sorry, sir, I can’t allow this following the correct procedure. I will have to cancel your new order and manage your current active services correctly.”

Customer: “But then I can’t have the deal I want; that’s why I’ve done this.”

Me: “I know, sir, I’m sorry.”

Customer: “Well, I want compensation.”

Me: “For what?”

Customer: “For my time and effort.”

Me: “You want me to give you compensation for your effort in fraudulently setting up an account in an attempt to play the system?”

Customer: “You wasted my time!”

Me: “I’m not giving you compensation.”

Customer: “I want to speak to your manager.”

Me: “I’ll save you the effort; they are not giving you compensation, either.”

Customer: “I’m reporting you; give me your name.”

Me: “Okay, and that’s your account cancelled. Again, my name is [My Name].”