Double-Cheque Your Knowledge

, , , , , , | Working | March 22, 2018

(I am ringing up a woman’s purchases. She tries to pay with a cheque, but we’ve not accepted cheques for years.)

Me: “I’m sorry, but we don’t accept cheques.”

Customer: *immediately on the defensive* “I rang you up earlier to ask if you accepted cheques and was told you did.”

Me: “You didn’t speak to me, because I would have told you that we didn’t. We haven’t accepted them for years.”

Customer: “I spoke to someone; it must be one of them.”

(I ask the staff if they’ve spoken to someone today regarding accepting cheques and am told no. The woman is still ranting and raving.)

Me: “I’ll see what I can do. I’ll make a call.”

(I call our regional manager and explain the situation.)

Manager: “I can’t okay this, but try calling [Security Manager]. We used to take cheques. I know we had to get authorisation from the bank and the customer needed to supply proper ID. The customer also can’t take the purchases until the cheque is cleared.”

(Just then, I hear the customer saying something.)

Customer: *still ranting* “Now I have to tell my son his cheque is wasted.”

(I mention that to the manager.)

Manager: “No, no, no! We have never taken cheques unless they are presented by the account holder with proper ID. Don’t bother wasting [Security Manager]’s time.”

(I pass the information on to the customer, who ends up buying the items with her card before leaving, still ranting.)

Me: *to coworker* “I wish I knew who told her that we accept cheques.”

Coworker: “We do take cheques, but they have to have ID.”

Me: “We don’t accept cheques.”

Coworker: *who has worked for us for eight years* “Since when?”

Me: “For well over six years. Was it you who told the customer we did? You said no when I asked.”

Coworker: “You said today; I told someone yesterday.”

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