Don’t You Love When They Ask For Advice And Say You’re Wrong?
Minnesota is offering a special payment based on your 2021 taxes of $260 per person. For some reason, the checks are being processed by a company in Montana and are being mailed out from Montana. It’s all over the news.
A client comes in with a check for $260 from Montana.
Client: “Why is Montana sending me a check and claiming it’s from Minnesota?”
I explain it to her.
Client: “I don’t believe you. This is some sort of scam, isn’t it?”
Me: “Well, I don’t see how.”
Client: “As soon as I cash the check, they’re going to empty my bank account, aren’t they?”
Me: “I’m not sure how that’s possible.”
Client: “There’s no way my check from that a**hole [Governor Of Minnesota] could come from Montana. This isn’t my [Governor] check.”
Me: “That is your [Governor] check. It looks just like all the other ones I’ve seen.”
Client: “You’re in on the scam. How much are they paying you?”
Me: “The only people paying me are [Tax Company], I promise.”
Client: “How much are they paying [Tax Company], then?”
Me: “Look… How about you take the check to your banker, and let them explain it to you, and if you still feel uncomfortable about it, you can just shred your check?”
Client: “But will I get my [Governor] check for $260?”
Me: “Not if you shred it.”
Client: “But I want my $260.”
Me: “So cash the check.”
Client: “But it’s a fraudulent check.”
Me: *Pauses* “I think I just heard my next appointment come in. I’m afraid we’re out of time for today. Have a nice day.”
My next appointment had not come in, but I was done dealing with this person. She left, promising to talk to her banker.
Question of the Week
Have you ever met a customer who thought the world revolved around them?