Don’t You Have Any Spare Therapists At The Back?  

, , , | Right | November 28, 2019

(We have this conversation with massage clients wanting to book appointments on a regular basis, especially on the weekends.)

Me: “Thank you for calling [Store]. This is [My Name] speaking. How may I help you?”

Caller: “I’d like to book an appointment today.”

Me: “I have a twelve o’clock appointment for a one-hour massage. Otherwise, we are completely booked for the day. Would that work?”

Caller: “Do you have anything in the evening around four or five? I’m looking for something for two people.”

Me: “I’m sorry, sir. We only have one hour available at twelve o’clock. Our next two appointments together wouldn’t be until next week. Would you be interested in something then?”

Caller: “So, you don’t have anything this evening?”

(What I would like to say: “Ding Ding Ding! Checking with me three times on our availability for this evening has unlocked our super-secret, special appointment-booking bonus level! I will now retrieve two of our best therapists kept in a secret closet saved especially for your last-minute call. Your persistence is commendable! We look forward to seeing you soon!”)

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