Don’t Waste Your Breath(alyzer)

, , , , | Right | September 19, 2018

(I work for a company that leases ignition interlocks — car breathalyzers. For reporting and quality, the units are changed every 30 to 60 days, depending on the state. Customers get a countdown, but after it goes to zero, you have to tow your car, as it won’t start. We also have remote changes, where the mechanic just puts it on a machine and tests it. This customer called from a state where remote changes were just installed. His car is past zero by two days.)

Customer: “I don’t know why you didn’t tell me they were remote now! I always go by the tracking number on the package to know when my unit times out!”

Rep: “Well, that’s one way to do it, but your unit also gives you a five-day countdown, and a seven-day grace period, as well. You can also check your time update on our website, or you can call the automated line and it will give you your time-out date, as well.”

Customer: “You still should have sent me an email specifically saying that the unit wasn’t shipped so that I didn’t go by the tracking number. Can’t you turn it back on?”

Rep: “Sorry, your state regulations don’t allow us to do that. You will have to tow it in.”

Customer: “But you didn’t send me anything and tell me unit wouldn’t be shipped! I need something — a time extension, or a credit! I tried calling but didn’t want to wait on hold! I demand to talk to your supervisor!”

(I put him on hold for one minute, and he hung up almost instantly. I guess his car is SUPER important to him.)

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