Don’t Waste Your Breathalyzer
I’m working at the front desk of a smallish hotel. Most of our holiday-makers are lovely people, including this one: a single traveler in his early sixties. His only fault is that he is perpetually drunk. The following conversation occurs on the day prior to his departure.
Client: *Speaking in a slur* “Hello, my friend. This might be a silly request. But do you have any of these balloons?”
Me: “Balloons?”
Client: “Yes, these balloons the police have when they stop you on the road and you have to blow into them, so they can see how much alcohol you had.”
Me: “I’m sorry, sir, but not even the pharmacies sell those, because in Spain it would be illegal to have them — apart from the police, that is.”
Client: “I would have thought so. What a shame. It’s because I was talking to my wife and my daughter just a minute ago, and they said that I was drunk. But I’m not drunk. So I only wanted to know how much I’ve had.”
Me: “Well, unfortunately, as I’ve said, we are not allowed to have any breathalyzers.”
The client then stares at me for about ten seconds until he starts to speak again.
Client: “So, you think that I’m drunk?”
Me: *Telling a white lie* “Of course not. You may have had a beer or two. But you’re definitely not drunk.”
He then reaches across the front desk, hugs me, and says:
Client: “Thank you very much. You are a great honorable worker and a good friend.”
Then he started meandering toward the exit, trying to keep his balance.
Question of the Week
Have you ever served a bad customer who got what they deserved?