Very Bad Reception, Part 3
(I’m new to my area, and I’ve just come across a doctor’s surgery.)
Me: “Hi! I’m new in town, and I’m looking for a GP. Does this doctor accept new patients?”
Receptionist: “Oh yes, certainly! When would you like to book in?”
Me: “Tomorrow night after 7 pm would be great.”
Receptionist: “Okay no worries, 7 pm tomorrow. Let’s get you registered.”
(She takes down my details, stopping occasionally to frown at the computer screen, and to mutter about how she hates computers.)
Receptionist: “Okay, so that’s tomorrow night, 7:30 pm.”
Me: “7:30 pm? Not 7 pm?”
Receptionist: “Yep, 7:30 pm.”
(I’m not convinced, and show up the next night at 7 pm, just in case.)
Me: “Hi, I’m here for my appointment. My name is [my name].”
Receptionist: “Oh, your appointment was for 6 pm. Have a seat and we’ll try to fit you in.”
(I’ve risked returning a few times to the same office, and they’ve never once gotten my appointment right!)
Question of the Week
Have you ever served a bad customer who got what they deserved?