Don’t Unload On Those Poor Employees

I’ve worked in a British supermarket for around five years now. One time, a customer comes in with her teen daughter to pick up her shopping. I work in the home shopping department, where you order online and go to the store to pick it up, so I go down to meet her to give her her shopping.

As soon as I arrive, she immediately begins to tell me:

Customer: “I’ve waited twenty-five f****** minutes for my shopping. Where the h*** is it?!”

Me: *Politely* “Can you please not swear? There are children around.”

The customer continued to swear at me, and when the security guard came over to assess the situation, she swore at him, too! After we told her that we weren’t allowed to load her car, as she wasn’t disabled or otherwise unable to do so herself, she and her daughter stormed out of the shop. She didn’t even take her shopping!