Don’t Sell Yourself Short On Independence Day
(I’m part of a store ops team for a very well-known store. The company makes the decisions and rules, and I follow them. A customer has just approached me.)
Customer: “Can I ask you a question?”
Me: “Sure!”
Customer: “Where do you get off advertising summer chairs and beach towels and stuff when you barely have any in the store?”
Me: “Uh… well, we’ve sold out of a lot of our summer stuff already.”
Customer: “I understand that part but it’s not even the 4th of July and you’re already getting rid of the summer stuff…”
(She walked away mid-sentence, angry and presumably still talking but not anywhere near me. Also, it was two days before the 4th of July and these products were on sale for months already.)
This story is part of our July 4th roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
