Don’t Rush The Job And You Will Find Your Patients
(I am working the night shift for the hospital’s IT department.)
Doctor: “Hey, I need you to delete this record. There’s no one in the bed, and we need to check a new patient into it.”
Me: “Where is the patient that the system thinks should in the bed?”
Doctor: “What do you mean?”
Me: “The patient wasn’t checked out of the hospital. Where are they?”
Doctor: “We don’t know. Not in this bed.”
Me: “I’m not going to just delete a human being who came in for treatment and apparently disappeared. Go find out what happened.”
(Apparently, the patient had been moved to a different ward of the hospital three days before, but their records had not moved with them. This patient sat in some other bed without their chart for three days. None of the hospital staff noticed.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
