Don’t Pay Them A Fixed Rate

(The software our hotel systems use has an IT help line. One night I notice the guest receipts not printing correctly, and call.)

Helpdesk: “Hello. What’s your problem?”

Me: “The receipts have suddenly stopped printing correctly. The numbers are everywhere.”

Helpdesk: “Okay. Let’s see… hmm… Let’s try this… Nope… um… Okay. This is a problem I cannot fix!”

Me: “You… can’t fix?”

Helpdesk: “Nope! This issue will be marked as ‘unfixable.’ A survey will be sent to your location on how we did to help. Anything else I CAN help you with?”

(I am stunned. They did send a survey. We marked them all as poor. That was more than a year ago and to this day, the receipts still print incorrectly.)