Don’t Listen Once, Process Twice
My girlfriend and I are travelling to a different city for a conference. We book a hotel and find a paid parking lot nearby. Booking the hotel for the conference means that we will be paying less for the parking. We pull into the parking and my girlfriend goes to the attendant booth.
Girlfriend: “Hi, we are staying at [Hotel]—”
Attendant: *Cuts her off* “First, license plate and car model.”
My girlfriend gives them our car info.
Attendant: “Okay, you’ll pay when you leave.”
Girlfriend: *Pause* “Also, we are staying at [Hotel] for [Conference].”
Attendant: *Angrily* “Well, why didn’t you say so?! Now I have to start all over!”
Thankfully, we got the correct ticket for the hotel with no further problems and the attendant was in a much better mood when we were leaving two days later.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
