I Don’t Like Speaking Clearly!

(I work the customer service desk for a grocery store chain that recently got bought out by another company. A lot of the prices and former policies have changed, and understandably, a lot of our customers are not pleased. One evening, the phone rings:)

Me: “Thank you for calling [Store]. This [My Name]. How can I help you?”

Caller: *mumbling* “…company.”

Me: “Excuse me? I didn’t catch that.”

Caller: *mumbling* “…company!”

Me: “I’m sorry, I still don’t understand—”

Caller: *suddenly yelling* “I DON’T LIKE YOUR COMPANY!”

Me: *taken aback, unsure of how to respond* “I’m… sorry?”

Caller: “YOU SHOULD BE!” *click*