Don’t Let It Go To Your Head

, | Working | March 19, 2013

(I’ve been working for only two weeks at a fast food restaurant, so I’m still a bit slow on the register and getting orders out.)

Me: “Hi, welcome to [restaurant]. How can I help you?”

Customer: “Hey, I’d like a [fairly complex meal with add-ons.]”

(I enter the order into the register, but just to check I’ve got it right, I begin to read it back to her. She nods as I list each add-on.)

Customer: “Yep, that sounds about—”

(Just then, my manager walks up and leans right in between the customer and me.)

Manager: “[My name], you need to get these orders out faster!” *to the customer* “I’m sorry; what was it that you wanted?”

(The customer repeats the order, which I’ve gotten down correctly. My manager then nods and then shouts the order back to the kitchen. He then turns back to me.)

Manager: “Always call right away! Corrections later.”

(He walks off. The customer gives me a sympathetic look.)

Customer: “I used to work in hospitality and I had a manager just like that.”

Me: “What, a bit loud?”

Customer: “No, a d***head. You’re doing fine.”

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