Don’t Know What They’re Playing At

| Working | April 12, 2014

(In the middle of the year, I pre-ordered and paid for a PlayStation 4 for my husband’s Christmas present. Because of my schedule, I asked for pick up the week before Christmas. On the 23rd of December I finally get an email saying it is in store and ready to go.)

Me: “Hi. I’m here to pick up a pre-order. Here’s my receipt.”

Cashier: “Uh-huh. We’re sold out of PlayStations.”

Me: “No, I pre-ordered it. I just got the email saying it was in store this morning? So, I’m here to pick it up.”

Cashier: *still holding my receipt* “Look, it’s a popular console. Maybe you should think ahead next time? I mean, seriously.”

Me: “Excuse me? I want to speak to a manager. Now, please.”

(The cashier huffs, rolls her eyes, and throws my receipt on the counter, and then finally pages for a manager.)

Manager: “What’s up?”

Cashier: “This girl’s looking for a PS4 and demanded to see you when I told her we were sold out.”

Me: “Um, no. I have a pre-order. I can even show you the email on my phone saying it’s ready to be picked up. I asked to see you because your cashier was rude.”

Manager: “Look, we sold them. All of them.”

Me: “Even the pre-orders? Like, my pre-order? That I was told to come and pick up?”

Manager: *shrugs* “Yeah?”

Me: “Are you kidding? I just got the email saying it was here! Look, can you at least try other stores?”

Manager & Cashier: “They’re sold out too.”

Cashier: “Look, next time just be prepared. They’re back ordered till February.”

Me: “Look, I’m not trying to buy one. I am here to pick one up I purchased six months ago!”

Manager: “We sold out. [Cashier] is right. You really should’ve thought ahead.”

(On the plus side, my cousin’s girlfriend, who works at another location of the same store, saw my Facebook update about the situation. She said they had some at her store and put one aside for me. I made her brownies.)

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