Don’t Know Maria From Adam

| Working | February 18, 2014

(A coworker from a different department calls through on behalf of a customer.)

Me: “How can I help today?”

Coworker: “Yes. Could you please cancel the policy for Maria.”

Me: “Do you have a policy number or last name so I can search it?”

Coworker: “No, I don’t! Why can’t you just search her name?!”

Me: “We’ll there are literally hundreds or Maria’s with policies. Do you have an address so I could narrow it down?”

Coworker: “No, I already told you! God, you are so incompetent! Why do you have to make this so difficult?”

Me: “Well, to be honest, all you’ve given me is a name. How do you expect me to find her within the hundreds of Marias that have insurance with this company?”

Coworker: “Never mind! Thanks for NOT helping!”

Me: “No problem…”

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