Don’t Know Maria From Adam
(A coworker from a different department calls through on behalf of a customer.)
Me: “How can I help today?”
Coworker: “Yes. Could you please cancel the policy for Maria.”
Me: “Do you have a policy number or last name so I can search it?”
Coworker: “No, I don’t! Why can’t you just search her name?!”
Me: “We’ll there are literally hundreds or Maria’s with policies. Do you have an address so I could narrow it down?”
Coworker: “No, I already told you! God, you are so incompetent! Why do you have to make this so difficult?”
Me: “Well, to be honest, all you’ve given me is a name. How do you expect me to find her within the hundreds of Marias that have insurance with this company?”
Coworker: “Never mind! Thanks for NOT helping!”
Me: “No problem…”
Question of the Week
Have you ever served a bad customer who got what they deserved?