Don’t Huff A Book By Its Cover
(I notice a group of kids come into our library and head back to an unused selection of history books where they are hidden from sight. I go back to ask if they need assistance.)
Me: “Hello, were you looking for anything in particular today?”
Kid #1: “Uh… we’re fine. Just doing a report.” *holds up a book about the county from a few years back*
Me: “Oh, well, we have a newer version that you can borrow. It’ll be more accurate.”
Kid #1: “Well, I like this one. It’ll work fine, thanks.”
Kid #2: “Hey, actually do you have an older book?”
Me: “Sure, does this work?”
Kid #2: “Yeah, thanks!”
Me: “No problem.”
(I go back and talk to my coworker who promptly gets up and heads over to where the kids are. He comes back a few minutes later.)
Me: “What were they doing, anyway?”
Coworker: “They were trying to get high off the old book glue. Lucky that older brand doesn’t work.”
Me: “How’d you get them to leave?”
Coworker: “I told the truth: that most of that dust comes from dead bugs and other people’s skin cells.”
Question of the Week
Have you ever served a bad customer who got what they deserved?