Don’t Get Your Hose All Up In A Twist

, , , , | Right | July 5, 2018

(I work in a sales office, selling industrial hose and fittings. If a customer doesn’t know exactly what they are looking for, we are required to ask certain questions to determine the specification. Due to the nature of the product, the company could get into a lot of trouble if we sell something that is not up to the job. I receive an email enquiry from a customer with a picture attached, showing an enormous engine with a bit of hose clamped on to it, but no specifications. The following exchange occurs via email.)

Customer: “Can you source the textured pipe on this photo that goes over the gearbox?”

Me: “Could you please provide more information on the required hose?

  • Hose ID and length
  • Working pressure
  • Working temperature, and surrounding temperature
  • What is going through it
  • Is it for suction or delivery?”

Customer: “It’s in the picture.”

Me: “Unfortunately, we need the hose specification in order to select the best hose for the application. Without the information requested, we cannot make an offer.”

Customer: “With the greatest of respect, if I knew that, I wouldn’t need to email my hose supplier! No worries; I’ll look elsewhere.”

(I certainly wish that customer luck in finding a supplier willing to sell him a hose with no specification!)

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