Don’t Discount The Customers’ Hope You Won’t Count

, , , , , , | Right | October 30, 2019

We have a certain customer that always tries to use four or more duplicates of the coupons that say, “limit of two per household per day.” Usually, I somehow end up dealing with her, and she leaves half — or all — her stuff behind because I deny half of her coupons. 

Tonight, she shows up and goes to one of my new cashiers that I’ve not had the “read your coupons” talk with. I decide to hang around, just in case. Lo and behold, the lady tries to pull her usual coupon fraud. I count and she’s instantly on me, saying, “WHY DO YOU HAVE TO COUNT THEM? THE OTHER MANAGERS ALWAYS LET ME USE FOUR. YOU NEED TO BE NICER TO YOUR CUSTOMERS!”

She and who I’m assuming is her mom then switch over to Spanish so that I can’t understand them. After they’ve left — in a huff — I explain to my cashier the policy on coupons. She then tells me that when the lady switched to Spanish, she said I wouldn’t take her coupons because I was white. 

Not sure what that has to do with your inability to properly use coupons, but you have fun coming back to see another manager only to find me still staring down upon you and your coupons like the eye of Sauron.

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