Don’t Discount The Customer’s Ability To Discount, Part 4
(My manager is serving a customer who has asked for a discount.)
Manager: “Sure, I can give you 10% off.”
Customer: “Hmm, what about 15%?”
Manager: *feeling generous* “Yeah, I suppose I could give you 15% off.”
Customer: “What about 20%?”
Manager: “20% is okay.”
Customer: “30%?”
Manager: “15%.”
Customer: “30%?”
Manager: “10%.”
Customer: “What do you mean 10%? You already said I could have 20%.”
Manager: “Which you asked for and I agreed but you upped it; you can either take the 10% now or my next offer.”
Customer: “Hmmm, I’ll take the next offer then.”
Manager: “Zero percent discount it is, then.”
Customer: “What? You can’t do that!”
Manager: “I just did.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.