Don’t Discount The Customer’s Ability To Discount, Part 20
A guy comes into the store, yelling, handing in a game for a trade-in.
Customer: “My sister is a store manager and I get a discount!”
He’s very clearly not sober, but I’m not sure what he’s on.
Me: “Do you have her employee number?”
Customer: “No!”
Me: “I will not be giving you a discount, sir.”
Customer: “Why the f*** not?!”
Me: “Aside from not having her employee number, also she isn’t here.”
I know for a fact she quit her senior manager job a couple of years ago and then came back as an entry-level part-timer. We complete the trade-in but then he later comes back in SCREAMING.
Customer: “You didn’t give me the employee discount! And the game you sold me was filthy!”
Me: “Sir, I disinfected it with gloves on when I took the trade-in.”
He threw the game disc at my store manager, who had just clocked in, and yelled at him to clean it. We did not and we made him leave!
Related:
Don’t Discount The Customer’s Ability To Discount, Part 19
Don’t Discount The Customer’s Ability To Discount, Part 18
Don’t Discount The Customer’s Ability To Discount, Part 17
Don’t Discount The Customer’s Ability To Discount, Part 16
Don’t Discount The Customer’s Ability To Discount, Part 15
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
