Don’t Discount The Customer’s Ability To Argue

(Every once in a while, we get an item that has the incorrect price tag on it. It’s store policy to honor it, but we still need to check with our managers.)

Me: “Hey, [Manager], this is ringing up at $12 but has a $5 tag.”

Manager: “Okay, you can just honor it.”

Customer: “Well, why don’t you do it?”

Manager: “Ma’am, I just said to honor it.”

Customer: “Yeah, but why wouldn’t you?”

Manager: “We’re giving it to you at the discounted price.”

Customer: “Okay, but why would it be an issue?”

Manager: “Ma’am, just…” *at this point my manager just turns away and ignores the customer*

(After the customer leaves:)

Me: “Well, she was a bit rude.”

Manager: “I hate people like that. Why does it matter that you have to ask if I’m giving her the discount anyway? She just wanted to start an argument.”