Don’t Dirty Yourself By Stooping To Her Level

, , , | Right | April 8, 2020

(I am working an average day at my computer repair job when a woman approaches the counter carrying her copy of the repair order. This isn’t unusual as it’s an easy way to confirm it’s their computer.)

Me: “Hello, my name is [My Name]. Are you here to pick up your—”

(She cuts me off by slamming the paper down on the counter.)

Customer: “Look at this and explain it to me!”

(I look it over; she is pointing at the information about the device.)

Me: “I’m sorry, ma’am, did we check in the device under the wrong model or serial number and were you shipped the wrong device?”

Customer: “No! Not that! This!”

(She is pointing at the description of the device; under it, my coworker who worked with her has written “dirty.”)

Me: “Well, ma’am, when a device comes in we have to note anything about its physical appearance, including damages, so we know if something was damaged or tampered with while in our possession.”

Customer: “You made it dirty! I see a lot of filth around here! You put scratches on it, too!”

(I continue calmly.)

Me: “Ma’am, your device is not here and is still at service. I apologize if it offended you, but [Coworker] was just doing his job.”

Customer: “It’s my mother’s! If you knew anything about my mother you would realize you could eat off her floor!”

(My manager is on his way because she demanded to see him, but she leaves before he gets there simply leaving a note that she demanded that she be called after everyone was staring.)

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