Don’t Count On Them Using The Counter

, , , | Right | June 8, 2020

At our store, the jewelry department is located near the registers. The jewelry counter is long, but you can see the registers and service desk from almost any point around it.

The jewelry associate has just gone on break. At the service desk, the phone rings.

Me: “Thank you for calling [Store]. How may I help you?”

Customer: “Yes, I’m calling from over in your jewelry department, by the counter? There is nobody over here, so could you send somebody over?”

Me: *Momentarily speechless* “Of course, I’ll be right over.”

I went to help the customer, whose order was easy to deal with, but I’m still amazed that she didn’t simply walk around the counter and ask one of us to help her!

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