Don’t Call My Name, Antonio
Me: “Good morning, you’ve reached [Hotel]. How can I help you?”
Caller: “I want to speak to Antonio.”
(I am new, but I don’t think there is an Antonio working at the Hotel.)
Me: “Are you sure you have the right number? Or do you know what department he works in?”
Caller: “Of course I have the right number! This is [Hotel]! Antonio is one person higher than the General Manager and one person lower than the owner! Just put me through to Antonio!”
(At this point I ask my supervisor whether we have an Antonio.
Me: “I’m sorry, sir, Antonio is not usually based at our hotel. He is based at [Company].”
Caller: “I don’t care if he’s based on the f****** moon! Put me through to the moon!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.