Don’t Beer And Bus

, , , , , | Right | August 15, 2017

(I work for a popular travel center. It’s a fancy way of saying it’s a big truck stop that serves both semi trucks and regular vehicles. This store also happens to be a stop on a commercial bus route so we get really big rushes of people when the buses stop there. The passengers on the bus are not allowed to purchase or consume alcohol because a drunk passenger can cause disruptions and potentially compromise the safety of the driver and passengers. We sell beer at our location and must refuse the sale of it to passengers and inform the bus driver if they try to buy it. A customer approaches the register.)

Me: “Good afternoon. Are you riding the bus today?”

Passenger #1: *has beer and an empty cup* “Yep, I am heading to [Location].”

Me: “I’m sorry, sir; unfortunately, I cannot sell you this beer.” *slides the beer behind the register*

Passenger #1: “Why not? I was just going to put it in this cup.”

Me: “I am sorry, but we cannot sell beer to bus passengers.”

Passenger #1: “Well, I won’t bring it on the bus, then; I will just drink it before getting on the bus.”

Me: “Again, I apologize but it is against the law in the state of Florida to drink alcohol on the premises.”

(Passenger #1 gets frustrated and pays for his other stuff complaining the whole time. Passenger #2 is next in line and has listened in on the entire conversation.)

Me: “Good afternoon. Are you riding the bus today?”

Passenger #2: “Nope.”

(I have worked here long enough that I can generally tell when the people are lying and all of the bus drivers brief their passengers on the policy.)

Me: “Okay, then.”

(I ring him up and when he leaves, I call our maintenance guys to keep an eye on him over our headphone/radio walkie-talkies. Maintenance usually monitors the bus passengers whenever a bus arrives. The maintenance guy catches the passenger with the beer outside, waiting with the other passengers, so I call over the driver and point the guy out. The driver kicks him off the bus. Passenger #2 comes back to my register.)

Passenger #2: “I want to return this beer.”

Me: “I am sorry, sir. According to state laws, we cannot accept returns on beer, alcohol, or tobacco products.”

Passenger #2: “Well, when does the next bus come? This is bull-s***! Can I take the next bus?”

Me: “Our company does not have a contract with bus company so we do not posses their schedules, so we do not exactly know when next bus for [Destination] will arrive. Usually when they do come, it is at the driver’s discretion to allow you on the bus or not.”

Passenger #2: “So what the f*** am I supposed to do?”

Me: “I am sorry, sir, but those are the policies. The driver may not take you if you still possess or consume that beer, and it is against the law to consume the beer on the premises.”

Passenger #2: “Then give me my money back!”

Me: “As I have stated before, sir, I cannot do that; it is against the law.”

(By now I have a small line forming behind him with one of my coworkers on break trying to pay for her lunch behind him.)

Passenger #2: “Then what the f*** am I supposed to do?”

Coworker: *behind Passenger #2* “Throw it out and remember to follow the rules next time!”

(The guy is mad and makes a show of slamming the beer into the trash before stomping outside and waiting for the next bus, which does not come until later that night. The driver comes in and asks us a couple of questions.)

Driver: *to me* “Why is that guy outside… really?”

Me: “He tried to buy beer and got kicked off of the bus.”

Driver: “I figured that much. He tried to say that you guys told the other driver to kick him off for no reason.”

(The driver let him on with a warning about lying to her and trying to buy another beer.)

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