(A customer arrives at the drive-thru window.)
Customer: “I’m so sorry, I’m not sure what it is I want, but I know it’s flat and it has caramel and whip cream and it’s a cappuccino.”
Me: “I think I know what you want. It’s blended and frozen, like a milkshake but with coffee.”
Customer: “Maybe, I’m just not sure. I always get my granddaughter to order it for me because she speaks the coffee language.”
(This goes on until I convince her to just come to the window and describe it to me in person. One of my fellow baristas helps her to realize that she does, in fact, want what I think she wants).
Customer: “Yeah, one of those crappuccinos. That’s it…”