Doing What I Just Did Is Too Hard, Bye!

Caller: “I am having a problem with my computer. The Internet doesn’t work!”

Me: “Okay. First of all, can you open Internet Explorer?”

Caller: “I have done that, but it just says, ‘Page not found.’”

Me: “That’s okay. Near the top of your screen, there should be a button that looks like a small cog. Can you click on that?”

Caller: “Okay, I have done that.”

Me: “There should be a menu which pops us. Near the bottom of that, it should say, ‘Internet Options.’”

Caller: “Yes, I can see that.”

Me: “Click on ‘Internet Options.’”

Caller: “Sorry, I can’t do that.”

Me: “Oh, um, why?”

Caller: “That’s too hard. I don’t know much about computers.”

Me: “Oh, that’s okay. I’ll tell you exactly what to click on.”

Caller: “Sorry, I can’t do it.” *Hangs up*

There were only about three more steps. I have successfully walked plenty of elderly and computer-illiterate people through this procedure, but this was the only time I have ever had someone give up after two steps.