Doing More Pharm Than Good

| Working | May 31, 2013

(My daughter has a seizure disorder. We are a low income family, and we get low cost insurance through the state for her. However, because of this disorder, she has separate insurance through the state; the pharmacy knows this.)

Tech: “Um, okay, so we tried to run your daughter’s medication and it won’t go through.  We have to contact [regular] insurance to see why it won’t go through.”

Me: “Wait, no… you have to run it through [other] insurance. I called this in like three days ago, and you are now just calling me?! That is medication she takes for her seizures. I am out too, and I can’t have her miss a dose.”

Tech: “We did and it didn’t work. You can pay cash for it. That’s $54.99.”

Me: “Look, I am low income. I can’t afford something that expensive. Are you sure you ran it through the right insurance?”

Tech: “Uh, yeah. It’s not my fault you let your insurance lapse or something. You need to call [regular] insurance and take care of it on your end or else pay cash.”

(I call my daughter’s regular insurance, who confirms my side of things. They call the pharmacy and get them to approve the medication. I call back, but request to speak with a pharmacist directly.)

Me: “So, did it work this time?”

Pharmacist: “Yeah, it did. I’m sorry [tech] was acting that way. She just didn’t want to run it on the other insurance because it takes a few more steps to make.”

Me: “Yeah, I know. I’ve heard this song and dance every month for the last three months and nothing has changed. Look, my kid was totally out of her seizure meds! She could have had a seizure because of your lack of calling me about it in a timely manner and making jump through hoops I don’t need to.”

Pharmacist: “Well, I’m really busy, and I can’t watch everything they do all the time.”

Me: “Wow, you just inspired me to take my business elsewhere and call corporate to complain.”

(Within two hours, my daughter’s prescriptions we transferred to another pharmacy where they DO take the time to run it correctly and call me if/when there is a problem. I recently went back into that store to return something and there was an entirely new staff in the pharmacy. I hope these ones do actually care!)

1 Thumbs
1,943