Doing A Self-Disservice

, , , , , | Right | July 16, 2019

(I work at a very popular discount department store. Around three to four years ago, we began rolling out self-service registers in the middle of the store; however, we still have manned registers for larger purchases, or payments of orders in the self-service area. It is 8:00 am and I am running the only manned register open, along with overseeing the self-service, as we are always quiet at this time. A woman approaches with a single pack of underpants. She stands in the middle of the self-service area and begins waving her arms in the air.)

Me: “Can I help you?”

Customer: *huffs, turns with her back to me, arms still waving*

Me: “Excuse me! Do you need a hand?”

Customer: *stomps feet, huffs, and sighs*

Me: “Hello! Ma’am!”

Customer: “Ridiculous!” *huffs and waves arms*

Me: “EXCUSE ME!”

Customer: *turns and looks directly at me* “I guess I can just help myself to this gum here and walk off with it, if there’s no one here to help me or stop me. What are the self-service machines going to do? Stop me?”

Me: “Yeah… Please don’t steal the gum.”

Customer: “Well, who’s here to see it?”

Me: “Me… and the security cameras.”

Customer: “There is never anyone at the registers.”

Me: “I’m at the registers; I can put this through for you.”

Customer: “And how many registers were open before self-service?”

Me: “At 8:00 am? One. Always one.”

Customer: “Well, there’s no one here to help me, and I refuse to use self-service, so I guess I’m not allowed to buy these.” *leaves the pack of underpants on my register and walks off*

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