Doing A Disservice To Service With A Smile
Government | Right
| October 23, 2013
(I work in a call center that directs calls to local benefits offices. It’s a dull job, but I try to keep positive when I greet people on the phone.)
Me: “Good morning, [Job Center] national switchboard, [Name] speaking; how can I help?”
Caller: “You sound very happy.”
Me: “Well, yes, it’s a nice day today! How can I help?”
Caller: “No one at [Job Center] is happy. You can’t be at [Job Center]! You must be a scam!”
(The caller hangs up.)
Me: “…what just happened?”
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
