Doing A Disservice To Customer Service, Part 5

, , , , , , | Working | April 15, 2019

(My husband retired from the military with twenty years of service in the military version of customer service for various functions last year. He currently is an operations manager for the contractor that provides housekeeping and food service for the local hospital. All told, he has over forty direct reports. He is shopping at a major general store type retailer before work one day. The store manager is the only one on duty and she refuses to check him out before she does anything else. My husband walks up to the counter and no one is there for several minutes.)

Husband: “Can I get some help here?”

Store Manager: “Just a minute!”

([Husband] patiently waits. Five minutes pass by and no one has come to the counter. He asks again, a little more forcefully.)

Store Manager: “Can’t you wait?!”

Husband: “No! I am going to be late for work!”

(The store manager then proceeds to come to the front of the store and goes into an office to count tills instead of servicing my husband.)

Husband: “This is poor customer service! What could be more important than servicing a paying customer?”

Store Manager: “What is wrong with you? Don’t you know how customer service works?!”

Husband: “Uh… yeah, I do! I spent twenty years in the military doing customer service for shipping and receiving, and I would never treat a customer the way you did to me!”

Store Manager: “But you didn’t supervise anyone!”

Husband: “I was a Master Sergeant in the Air Force. I sure as heck supervised people! At one time I had over sixty people under me. I am now the manager of over forty people who provide services at [Local Hospital]! If any of my employees treated someone the way you have done to me, I would fire them as soon as possible!”

Store Manager: *checks my husband out* “Why don’t you call corporate, then?”

Husband: “I’m not dealing with your attitude! Don’t expect any more business from my wife and me. I am also telling [Local Veterans Group] not to shop here because you are so disrespectful.”

Related:
Doing A Disservice To Customer Service, Part 4
Doing A Disservice To Customer Service, Part 3
Doing A Disservice To Customer Service, Part 2

1 Thumbs
394