Doing A Disservice To Customer Service, Part 2

| England, UK | Working | December 25, 2014

(I work as a Christmas temp in a popular toy store. I am behind a desk with a coworker when the desk’s phone rings. My coworker answers.)

Coworker: “Yeah?” *turns to me* “[Manager’s Name] wants to know why you’re behind the desk.”

Me: “I’m searching stock on the computer for a customer.”

Coworker: *explains this into phone before turning back to me* “What are you looking for?”

Me: “A [popular toy]. Why?”

(My coworker talks into my phone before rolling her eyes and hanging up.)

Me: “You’re going to have to go speak to him. I’ll help the customer.”

(I walk over to where the manager is standing, a few feet away from the desk I had been behind.)

Me: “What’s wrong?”

Manager: “Nothing. I just can’t have you helping the customers. I need you to be doing reshop.”

Me: “But I’m supposed to be helping customers.”

Manager: “But I need you to do reshop, not help them.”

Me: “Isn’t helping the customers kind of my job, though?”

Manager: *scoffs and walks away*

Me: “Well, okay then…”

 

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