D’oh! Nuts

(I am in line at a store, trying to purchase breakfast and a drink for my lunch. The cashier is obviously new at her job, and subsequently is still learning which buttons to press, etc. I am trying to purchase a coffee, a doughnut, and a sports drink.)

Cashier: “Ugh. This drink won’t scan. Honey, can you run back to the display and grab another drink with a clearer bar code?”

Me: “No. I think you’re just putting the scanner too close to the code. Move the bottle back an inch or two and try again.”

Cashier: “No, that’s not it. Get a new bottle.”

Manager: “What’s going on?”

Cashier: “This bottle won’t scan, so I’m waiting on her to go get a new one.”

Manager: “Try again. I think you’re holding the bottle too close to the scanner again.”

Cashier: “Okay… your total is $13.50.”

Me: “No. You punched in a dozen doughnuts, but I only have one. My total should be more like $5.00.”

Cashier: *now angry* “I hit the doughnut button and that’s what came up. That’s what it costs to buy a doughnut!”

Manager: “What’s up?”

Cashier: “She’s mad about being held up in line, so she’s arguing with me about doughnuts.”

Me: “I was charged for a dozen doughnuts when I only have one. I was simply pointing that out.”

Manager: “Did you even look for the ‘individual doughnut’ button?”

Cashier: “No. I just hit the picture of doughnuts.”

Manager: “This explains so much. Here…”

(The manager ended up stepping in and finishing the transaction. As I walked away from the checkout, I saw the people in line behind me start heading for other checkouts rather than have to deal with the new cashier.)