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Doggie Day Scare

, , , | Right | May 3, 2021

Our chain offers pet grooming, shopping, training, and doggy daycare, though not all offers are available at all stores. My store does not have a doggy daycare, which is stated on our location’s website. I answer the phone.

Caller: “I need my dog in daycare.”

Me: “We don’t have a doggy daycare but—”

Caller: “Yes, you do!”

Me: “Uh, unfortunately not. Our store isn’t big enough. I can refer you to some nearby locations if—”

Caller: “Just connect me to the daycare manager.”

Me: “There is no daycare here, sir.”

Caller: “You’re so f****** stupid. What’s your name?”

Me: “[My Name].”

Caller: “Good.” *Hangs up*

Half an hour later, a man with a full-grown Cane Corso marches in the door and yells my name. My manager walks over with me.

Caller: “Which one of you is [My Name]?”

Me: “I am.”

Caller: “Get me your manager.”

Manager: “I’m the manager. Can I help you, sir?”

Caller: “I called about doggy daycare and she said my dog couldn’t come.”

Manager: “Sir, I apologize for the confusion but we don’t have a daycare here. We—”

Caller: “Yes, you do! It’s online!”

Me: “Some stores have them, but we do not.”

Caller: “Bulls***! It’s because he’s a ‘vicious breed,’ isn’t it?”

Manager: “Not at all, sir. We don’t have a daycare to place your dog.”

Caller: *Pulls out his phone* “Look, it’s right here on your corporate website! You don’t allow aggressive breeds in doggy daycare. That’s racist!”

Me: “Sir, we don’t have a daycare. At all. Regardless of what kind of dog you have. For what it’s worth, I think your dog is sweet. There are other daycares in the area. I have a list of contacts if you’d like to call them.”

Caller: “You’re racist! Admit it!”

Manager: *Firmly* “Sir. We have no daycare.”

Caller: “I’ll find someone else to watch him, then!”

He leaves.

Manager: “So…”

Me: “Yeah…”

Manager: “He thought we wouldn’t take his dog because of his breed?”

Me: “Yup.”

Manager: “He proved that he was aware of the rule?”

Me: “Mmhmm.”

Manager: “And… then got mad at us when we had no way to break the rule for him.”

Me: “Some people just want to be mad.”

We later found out that he called corporate, got nowhere, and then wrote one-star reviews on our Facebook and Yelp pages.

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