Dog Owner Getting Owned

(I am training new associates on the registers at a well known Pet Store when a lady comes up with her dog.)

Customer: “My dog peed over there.” *points behind her towards the rest of the store*

(As the new associates help ring her items up I search for the cleaning spray and paper towels. When she is done getting her items, I place the paper towels and spray in front of her and say “Thank You” since at that time we had a bit of a line. A few minutes go by and there are just a few customers waiting in line. The lady comes back up.)

Customer: “Are you the manager on duty?”

Me: “No, ma’am, but I can get someone for you.”

Customer: “I have never had to clean up after my dog; what is your policy on customers cleaning up after their dogs?”

Me: *rather dumbfounded* “Ma’am, we have cleaning stations all around the store so customers can clean up after their dogs.”

Customer: “I have never had to do that. Workers always do it.”

Me: “No, ma’am.”

Customer: “I just wanted to know your policy.” *walks out the door*

(I stood dumbstruck for a few minutes trying to figure out why someone would have a dog and expect others to clean up after it. And what does she do when the dog is not in the store?)