Dog As I Say, Not As I Dog
(Note: our hot dogs come with chili and coleslaw on them, and customers frequently ask for them without one or the other.)
Customer: “I’ll have a hot dog with cheddar cheese and no meat.”
Me: “Sure. Do you still want the coleslaw?”
Customer: “Yes, and be sure to toast the bun.”
(I put her order in, and return a short time later with a hot dog in a toasted bun with cheese and coleslaw.)
Customer: “Excuse me, I asked for no meat. This has meat on it.”
Me: “Oh, I’m sorry, I thought you meant you didn’t want the chili. Could you explain to me what it is you’d like?”
Customer: “Well, I said no meat! Take the hot dog out!”
Me: “Okay, so just to be clear: you want a toasted hot dog bun with cheese and coleslaw… but no hot dog?”
Customer: “Yes! Is that so hard?”
Me: “I’m so sorry for the misunderstanding. Would you like me to bring you a grilled cheese sandwich with coleslaw in it? It would be less expensive.”
Customer: “I specifically asked for a hot dog. A grilled cheese is not a hot dog!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.