Doesn’t Understand The ‘Grand’ Part Of The Canyon

(I’m working the afternoon shift at a gift shop register at the North Rim of the Grand Canyon.)

Customer: “So, we’ve got dinner reservations for Phantom Ranch and rooms at El Tovar. What’s the best route to get there?”

Me: “…”

(For those not familiar with the area, El Tovar is on the South Rim, a five-hour drive from the North Rim, and Phantom Ranch is at the bottom of the canyon. The only route that reaches both of them is a two-day hike across the canyon.)