Doesn’t Understand The Custom Part Of Customer, Part 7

(I work at a video game store who allows customers to trade in games. I answer the phone.)

Me: “This is [Store]; how can I help you?”

Customer: “Yeah, I bought a copy of Grand Theft Auto V and it’s all scratched up and won’t work. Can I trade it in for a new one?”

Me: “Did you get the warranty? If not you can trade it in for something but we will mark it as defective.”

Customer: “No. I bought it at [Different Store]. I just wanted to trade it for another one.”

Me: “So you want a straight trade for another copy? Even though you bought it at [Different Store]?”

Customer: “Yeah. I need a new one since mine doesn’t work.”

Me: “Yeah… that’s not going to happen.”

Customer: “Really? Why not?”

Me: “Have a good night.” *hangs up and turns to my manager* “I think I have had my daily dose of stupid for the day…”