Doesn’t Understand The Custom Part Of Customer, Part 23

I have recently started work as a customer service agent on the phone lines for a major cleaning chemical company. This call takes place in mid-January and is by no means rare, but this customer is more honest than most.

I introduce myself and verify that I have the correct account on my screen.

Customer: “I have a question about my invoices.”

Me: “Certainly! I have them pulled up here. What is your question?”

Customer: “I received a late notice in the mail saying I have invoices from May and June of last year. How is that possible?!”

Me: “Oh! Do you have proof from your bank statement that a payment for these invoices was taken out?”

Customer: “No. I didn’t write any checks for those months.”

Me: “So… would you like to make a payment now over the phone?”

Customer: “No, I’ll wait until Monday.”

And then they hung up. I do not know how they expected invoices to be paid when they did not, in fact, pay them.

Related:
Doesn’t Understand The Custom Part Of Customer, Part 22
Doesn’t Understand The Custom Part Of Customer, Part 21
Doesn’t Understand The Custom Part Of Customer, Part 20
Doesn’t Understand The Custom Part Of Customer, Part 19
Doesn’t Understand The Custom Part Of Customer, Part 18