Doesn’t Understand The Custom Part Of Customer, Part 12

, , , , , , | Right | January 18, 2019

(The coffee shop I work at is not full service. This means that when we finish making your drink for, we set it on the counter and it’s your responsibility to retrieve it. Most of the time, customers don’t mind waiting for their drink and stand off to the side while they wait. The only time we come to your table is if you ordered food — we bring it out when it’s ready. A woman comes in and orders latte. Before I can charge her for the coffee, she realizes she’s forgotten her wallet and goes out to her car. In the meantime, I make her drink and set it on the counter for when she returns. Ten minutes go by and the woman has not returned, so I place her drink on our warmer so it will still be hot when she comes back. Because we’re busy, I forget about the woman until I see her leaning dramatically over the counter, nearly twenty minutes after I first took her order.)

Customer: *agitated and hanging over the counter* “Excuse me! Is my coffee done yet?!”

Me: “Oh! Yes, ma’am. I thought you ran out to your car, so I’ve been keeping it warm for you.”

Customer: *scoffs at me and looks at me like I’m stupid* “Umm, no. I’ve been sitting and waiting this entire time. I was going to pay you when you brought it out.”

(She then proceeded to go on about how I should have known she was sitting down and how I need to pay better attention. Turns out she’s a regular customer I hadn’t met before, and she always tries to get people to bring her drinks out to her without paying for them first.)

Related:
Doesn’t Understand The Custom Part Of Customer, Part 11
Doesn’t Understand The Custom Part Of Customer, Part 10
Doesn’t Understand The Custom Part Of Customer, Part 9

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