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Doesn’t Talk To You Out Of Prints-aple

, , , | Right | July 13, 2018

(This conversation is over the phone.)

Customer: “Yeah, I hooked my printer up, but it won’t work! And when I go to select the printer, there are two of them there!”

Me: “Do they both have the same name?”

Customer: “Yes, but one has the number two after it in brackets.”

Me: “Have you tried printing to each of them?”

Customer: “No, just the first one.”

Me: “Okay, why don’t you try to print to the one with the two in the name, and see if that works, before we go any further?”

Customer: “No, I don’t think that’s the problem. It’s not working.”

Me: “Did you try printing to the second printer?”

Customer: “Why don’t you just transfer me to someone else who can help better?”

(I figure this comment was made because I’m a girl, and it happens a lot, which is annoying. I transfer him to an associate who is a guy. After he hangs up, I ask him if they customer got it working.)

Coworker: “Yeah, I just told him to try printing to the second one, and it worked.”

Me: “Did he question you about it?”

Coworker: “No.”

Me: “But that’s exactly what I said to do!”