Doesn’t Provide Lip Service

(I work for an HVAC company. We have a deaf customer, but she can read lips. We send a tech out to her home.)

Coworker: “I just got a call from [Tech] saying that [Deaf Customer] is completely ignoring him! He’s trying to explain something but she won’t even look at him; she keeps turning away!”

Boss: “What? Why?”

([Coworker] and [Boss] are discussing this while I’m on the phone with another customer.)

Me: *getting off the phone* “Who did we send out to [Deaf Customer]? She usually loves [Usual Tech]!”

Coworker: “Oh, no, we sent [Other Tech].”

Me: “You sent a heavily-bearded man to a deaf woman who reads lips?”

Boss: “Oh… no…”