Doesn’t Know Ott He’s Talking About
Customer: “Do you have Jim Ott Cabernet?”
Me: “I’ve never heard of that before. Let me check the computer.”
Customer: “How can you not know? I just bought it here last week!”
Me: “Sir, we have over 3000 products, just in the wine department. It would be very difficult to have all of those memorized. Anyway, I can’t find anything called Jim Ott. Are you sure that’s the name?”
Customer: “Of course I’m sure! Jim Ott! OTT! I just bought it last week. It was on special!”
Me: *light-bulb moment* “Sir, do you mean Joel Gott?”
Customer: “Yes, that! That’s what I’ve been saying. Why was that so hard?”
Me: “I don’t know, sir.”
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