Doesn’t Have Time To Talk About Time

, , , , , | Right | February 15, 2019

(My job has a couple of clients who are notorious for being difficult on the phone. This one client often makes demands we are unable to fulfill, and is rude and aggressive. On this day, he wants something done by the end of the day that takes two days minimum to be done.)

Me: “It is currently with one of our agents, sir. She needs to authorise it before I can—“

Client: “Right. Put her on the line, then.”

Me: “I can certainly put you through to her. May I put you on hold?”

Client: “No! I don’t want to be put on hold. I’m a very busy man! Just pass the phone to her.”

Me: “She’s actually in a separate office, but she has been waiting for your call. I have to put you on hold to be able to transfer the call to her.”

Client: “No, you don’t. You’re lying to me!”

Me: “I’m not lying, sir. I absolutely can put you through—“

Client: *at the top of his voice* “GO. AND. GET. HER. NOW!”

Me: “Sir, I can’t just leave the phone on my desk to do that. It’s against company procedure. In the time we’ve been talking, I could have put you through. If you would allow me to put you on hold–”

Client: “NO! I am a very busy man and I don’t have time. Get her to call me back in the next thirty minutes or I’ll sue your company!”

(The best bit? He called back fifteen minutes later saying no one had called and did the exact same thing to my colleague. He could have saved a lot of hassle.)

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