Doesn’t Have The Power To Make Such Demands

, , , , , | Right | August 25, 2018

(I’m working for a small IT services provider. We do not stock things, but we order them for customers if needed. A customer orders a laptop because he wants to be able to work from home or when he’s travelling. No problem so far. I order a laptop that is suited for his needs, and install and prepare it according to his wishes. This customer is notoriously difficult to deal with. He has no idea about computers — getting him to open a website can take five minutes alone — often has complicated or even impossible requests, and is conveniently forgetful when it comes to paying bills. This happens when he comes by to get the laptop.)

Me: *opens laptop, plugs in power cable, turns on laptop*

Customer: “What’s that?”

Me: “Pardon?”

Customer: “The cable. What’s that?”

Me: “The power cord.”

Customer: “What does it do?”

Me: “It… provides power to the laptop.”

Customer: “What? Why?”

Me: “Because the laptop needs power.”

Customer: “No! I specifically ordered a laptop because it doesn’t need power!”

Me: “There might be a misunderstanding. A laptop needs power, like any other electronic device does. However, laptops have built-in batteries so they don’t need to be plugged into the wall all the time. If you’re doing normal work, the battery will last for up to eight hours until it needs to be charged again.”

Customer: “No, no! This won’t do! I specifically asked for something that does not need power, and you said that’s no problem! I don’t want to have to use an outlet!”

Me: “Am I understanding this correctly? You want something that doesn’t need to be charged, ever?”

Customer: “Yes! Now you understand!”

Me: “All right. Give me a moment.”

(I walk into the storeroom and grab a folder, a pad of paper, and a ballpoint pen, which I hand to him.)

Me: “There you go. It’s on the house. Just keep in mind you’ll have to replace the pen at some point.”

(The customer just stared at me for a moment, then shoved the stuff back at me and stormed out. He later complained to my boss, but my boss, having had enough with the customer’s attitude and payment behaviour himself, only laughed. On the plus side, the next day another customer called. His laptop had died and he desperately needed replacement as he had plans to go on a business trip the day after. Since we still had the other customer’s laptop, we could provide a replacement the same day.)

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